Privacy Policy

Effective Date: 3/22/2026

This Privacy Policy describes how Ravenna LLC ("Ravenna," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit https://ravennainteractive.com, contact us, engage us for services, or otherwise interact with us online or offline.

This Privacy Policy is intended to explain, in plain language, what information we collect, why we collect it, how we use it, and what choices may be available to you.

1. Scope

This Privacy Policy applies to personal information collected through:

  • our website and any related pages or landing pages;

  • contact forms, newsletter signups, downloads, demos, inquiries, and support requests;

  • client onboarding, project communications, invoices, proposals, and service delivery;

  • analytics, cookies, and similar technologies used on our website; and

  • other interactions you may have with Ravenna in a business context.

This Privacy Policy does not apply to third-party websites, services, or platforms that we do not control, even if we link to them.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

A. Information you provide directly

You may provide us with:

  • your name;

  • email address;

  • phone number;

  • company name;

  • job title;

  • billing and payment-related details;

  • project details, inquiry details, or support content;

  • files, documents, or other materials you choose to send us; and

  • any other information you voluntarily submit.

B. Information collected automatically

When you use our website, we may automatically collect certain technical and usage information, such as:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • referring URLs;

  • pages viewed;

  • date/time stamps;

  • clicks and navigation behavior; and

  • approximate location derived from IP address.

C. Information from cookies and similar technologies

We may use cookies, pixels, tags, scripts, and similar technologies to:

  • keep our website functioning;

  • remember preferences;

  • understand website traffic and usage;

  • improve performance;

  • measure campaign effectiveness; and

  • support analytics or marketing efforts.

D. Information from third parties

We may receive information from third parties such as:

  • analytics providers;

  • CRM systems;

  • payment processors;

  • advertising or marketing platforms;

  • scheduling providers;

  • communication and email platforms; and

  • publicly available business sources.

3. How We Use Personal Information

We may use personal information for the following business and commercial purposes:

  • to operate, maintain, and improve our website and services;

  • to respond to inquiries, schedule meetings, and communicate with you;

  • to provide proposals, project work, support, and related services;

  • to process transactions, invoices, and payments;

  • to manage client relationships and service delivery;

  • to analyze usage trends and improve website performance;

  • to send administrative messages, updates, or security notices;

  • to send marketing or promotional communications, where permitted by law;

  • to prevent fraud, abuse, unauthorized access, or other harmful activity;

  • to enforce our contracts, Terms of Use, or other legal rights; and

  • to comply with legal obligations and protect our business.

We may also use information in aggregated or de-identified form where permitted by law.

4. Legal Bases for Processing (If Applicable)

If and to the extent applicable law requires a legal basis for processing, we may process personal information based on one or more of the following:

  • your consent;

  • performance of a contract or steps taken at your request before entering a contract;

  • our legitimate business interests;

  • compliance with legal obligations; and

  • protection against fraud, security threats, or misuse.

5. How We Disclose Information

We may disclose personal information to the following categories of recipients:

  • service providers and contractors that help us operate our business;

  • hosting, cloud, analytics, CRM, invoicing, productivity, and communication vendors;

  • payment processors and financial service providers;

  • professional advisors such as lawyers, accountants, insurers, or auditors;

  • business partners or subcontractors involved in delivering requested services;

  • government authorities, regulators, or law enforcement when required;

  • parties involved in a merger, acquisition, financing, sale, or reorganization; and

  • others with your direction or consent.

We do not sell personal information for money unless expressly disclosed here.

Selling / Sharing Statement

Choose the version that accurately reflects Ravenna’s practices:

Option 1 — No sale / no sharing:
We do not sell personal information, and we do not share personal information for cross-context behavioral advertising.

6. Cookies and Tracking Technologies

We may use the following categories of cookies and similar technologies:

  • Strictly Necessary Cookies – required for core website functionality;

  • Analytics Cookies – help us understand how users interact with our website;

  • Functional Cookies – remember settings and preferences; and

  • Advertising / Marketing Cookies – support campaign measurement or targeted advertising, if used.

You may be able to control cookies through your browser settings. If required by applicable law, we will provide additional notice or consent tools for certain cookie uses.

If Ravenna uses tools such as Google Analytics, Meta Pixel, LinkedIn Insight Tag, Hotjar, HubSpot, or similar services, those tools should be specifically listed here.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide services;

  • maintain business and tax records;

  • resolve disputes;

  • enforce agreements;

  • comply with legal obligations; and

  • protect our business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

However, no method of transmission over the Internet or method of storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, such as the right to:

  • know what personal information we collect, use, disclose, or retain;

  • request access to personal information;

  • request deletion of personal information;

  • request correction of inaccurate personal information;

  • opt out of certain sales, sharing, or targeted advertising;

  • limit certain uses of sensitive personal information, if applicable; and

  • not be discriminated against for exercising privacy rights.

To exercise privacy rights, contact us at:

Email: info@ravennainteractive.com

We may need to verify your identity before processing certain requests.

If you use an authorized agent where permitted by law, we may request proof of that authorization.

10. California Privacy Notice

This section is intended to supplement the rest of this Privacy Policy for California residents, to the extent the California Consumer Privacy Act, as amended, applies to Ravenna.

Categories of Personal Information We May Collect

In the last 12 months, we may have collected the following categories of personal information, depending on how you interact with us:

  • identifiers;

  • commercial information;

  • internet or electronic network activity information;

  • geolocation data (approximate);

  • professional or employment-related information;

  • audio, electronic, visual, or similar information you submit to us; and

  • inferences drawn from some of the above, if applicable.

Sensitive Personal Information

Unless specifically required for a business purpose, Ravenna does not intentionally collect sensitive personal information for the purpose of inferring characteristics about individuals. Update this section if Ravenna collects any sensitive personal information as defined by applicable law.

Purposes

We collect and use personal information for the business and commercial purposes described in this Privacy Policy, including service delivery, communications, analytics, website operations, security, invoicing, legal compliance, and fraud prevention.

Retention

We retain personal information for only as long as reasonably necessary and proportionate for the disclosed purposes, subject to legal, operational, and recordkeeping needs.

California Requests

California residents may submit requests to know, delete, or correct personal information by contacting us using the information in the Contact Us section below.

If Ravenna sells or shares personal information as defined by California law, add the required opt-out language and links here.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided personal information to us, contact us and we will take appropriate steps.

If Ravenna provides products or services aimed at minors, this section should be revised.

12. Third-Party Services and Links

Our website or services may contain links to third-party websites, tools, integrations, or platforms. We are not responsible for the privacy, security, or content practices of those third parties. Your interactions with them are governed by their own terms and policies.

13. International Transfers

If you are located outside the United States, please note that your information may be transferred to, processed in, and stored in the United States or other jurisdictions where our service providers operate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date at the top of this page. If changes are material, we may also provide additional notice where appropriate.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Ravenna LLC
info@ravennainteractive.com
206-427-0000